Self-Talk: How to manage emotions, think rationally, and repair situations

Allow me to set the scene by describing a situation that I found myself in a while ago that got me thinking about the way that I think. I was working in a high-paced environment in charge of a very stressed-out group of workers, when my project manager pulled me into his office for a private meeting. He told me that the project was under scrutiny from the client and that my department (the administration group, who already got jerked around quite a bit) would be moved from site to our head office resulting in major pay cuts to our team. I noticed my heart beat speed up, my mind start to search for answers, and my tone get defensive quick. I started arguing with my boss on my team’s behalf, and after a few minutes I had to leave his office before I really lost my cool. I went back to my office, slumped down in my chair, and immediately regretted my initial response.

As I stewed at my desk, I realized that the problem really wasn’t that big, and several solutions existed that would likely result in positive outcomes… so why was I so blind to this before? My initial emotional response interrupted my logical thought process and made the problem substantially harder to deal with. This initial response was also damaging to my relationship with my project manager, and ultimately did not help the situation at all. I found myself pining over different situations where I had similarly reacted solely on emotions, and began brainstorming actions I could take in the future to avoid such outbursts. My learning journey brought me to a concept called “self-talk”.

"Self-talk” is the process of creating inner dialogs with yourself to rationally and productively deal with situations that initially result in an emotional response. Self-talk is an amazing tool that has helped me manage my emotions in situations where logic is necessary but absent. It has also helped me stay cool and level-headed in stressful situations, and has given me insight into issues in a way that before seemed impossible.

You're probably asking yourself: how can I actively engage in self-talk when I feel emotions take the wheel during important discussions and debates? Thinking logically can be especially hard in the heat of the moment, so how can I kick-start the process? Engaging in self-talk isn’t the same for everyone, and different techniques may work better for you, but here are five tools that I use when I need to jolt my brain for logical thought.

It may seem obvious reading this, but is much harder to do in the moment: the best thing you can do when you find yourself feeling frustrated and emotionally charged is to separate yourself from the stressor. When a difficult situation arises and challenges your self-esteem your subconscious mind begins processing and dissecting the situation before your conscious mind has a chance to fully grasp what is happening. Your body's flight or fight response engages and your emotions take the drivers seat, often leading to bigger problems down the road. 

Point blank: you will not resolve the issue leaning on emotion alone, and your mind needs time to absorb and adjust to the situation. Take a walk, sit with your eyes closed, go for a drive, or meditate. 

I'll be the first to admit, there are a few holes in this first step. Sometimes you can't escape the person that is causing you stress. If you are in a meeting with your boss, telling him you need a minute alone might bode poorly, or if you're in the car with your partner, I don't recommend "ducking and rolling" to escape (although, the physical pain might make the emotional pain seem trivial). What I'm getting at, is that there will be times you cannot escape your stressor, in which case it is important to notice when emotional reactions set in and pay attention to how your subconscious mind reacts. If you cannot physically escape, take a brief moment to compose your thoughts, and try the next steps in this process internally. 

I'm sure a philosopher said it using beautiful metaphors, but I am not that, so I will say it in laymen terms: a healthy body fosters a healthy mind. When a stressor catches you off guard your body often reacts faster then your mind and it begins triggering different flight or fight responses before you've even had a chance to absorb the information you are receiving. Have you noticed a tingle down your back when you're told something negative? A weakness in the legs? A restlessness? Maybe your hands get cold and your heart rate speeds up? These physical reactions, in collaboration with your emotions, are your body's natural defense mechanisms at work, doing what they are designed to do: protect you from harm by removing logical thought from your "to do" list. The problem is the physical reaction was triggered by something that has no actual threat to your physical safety, and these reactions can actually hinder your ability to deal with highly stressful situations. 

When I notice my body reacting to a situation before my mind has had a chance to process, I try to do 3 things which help return my body to homeostasis so my brain can start thinking about the problem rationally: straighten my back, stand up tall, and ground myself by standing with my legs shoulder-width apart. This process may seem trivial, but doing such things will contradict your body’s natural response, and will help you avoid a spiral of emotion led by your subconscious.

Breathing is one of those automated human functions that we rarely think about, but has a huge impact on the way we react. Controlling your breathing is a simple activity, but it has a huge impact on your body's reaction to a situation, which directly influences your initial emotional response. 

My favourite breathing exercise is called the Belly Breathing Technique. Start by placing one hand on your stomach directly above your belt line and the other hand on your chest. Start by exhaling deeply, focusing on relaxing your shoulders and upper body. Close your mouth and breath in deep through your nose, focusing on your rising chest and filling lungs. Stop and hold the air in. Exhale slowly,  through your nose again, as long as feels comfortable. Repeat. 

This next step is designed to help you start engaging in productive self-talk. In order to constructively deal with your stressor it is important that you find a way to distance yourself from the initial event and look at it in a clinical and emotionally detached way. A great way to change your perception on the stressor is to simply write down every detail you can remember about the initial event. Write down the words that were said to you, what you said to the other person, comment on the tone of voice, the body language, the wording used, the speed of the conversations, how you felt at the time, how you think the other person felt at the time, and anything else that had an impact. Most importantly, try to determine the specific emotions you were feeling in the moment and what you are feeling as you write.

Active self-talk takes conscious effort and thought, and a headspace absent of the emotions felt at first offence. Detailing the situation (almost like a crime scene) will allow you to look at all the facts outside of your personal lens. This clarity may enlighten you as to why the situation played out the way it did, and may alter your reaction to what is happening. Additionally, identifying your emotions can help you run them through your logical thought process, and help  to reduce the level of emotion you feel.

In the moments following a tense interaction, your mind may be swimming with thoughts that are being influenced heavily by your emotions, but often if you think about the stressor in a logical way you can thwart your initial emotional response. In addition to the above tools, asking yourself guided questions can help trigger logical thought and put the situation into perspective.

•  Was all relevant information communicated, and is everyone on the same page? 
• Make sure that all parties have all the facts, so that at the very least, everything is transparent and open. Keeping your thoughts on the matter secret can hinder your ability to recover and could cause problems going forward. If the information wasn't properly communicated during the initial interaction it can be useful to calmly and rationally explain yourself at a future time, once the dust has settled. 
• What emotions ran through my head during the interaction? Are these emotions impacting my response?
• Being aware of your emotions and how they manifest in your body is a big part of understanding yourself. This process can be challenging as people inherently feel things, but do not often justify these feelings with descriptors. Saying to yourself "I am feeling X (EMOTION eg. anger, fear, sadness, etc.) right now, and it is manifesting itself as Y (PHYSICAL RESPONSE eg. butterflies in tummy, fast heart, sinking feeling, etc.)" is a powerful way to understand yourself and work through the emotions that are blocking your logical thought process. 
• What was the other person's likely thought process in the situation? What emotions are they feeling? 
• Putting yourself in someone else's shoes can help you understand the reason for their actions during a tense situation. Think about what they must be feeling towards you, what is going on in other areas of their lives, and their experiences that have led to this moment. When we are upset it can be easy to forget that other people are equally as complex as us, with diverse thoughts, feelings, and emotions which are intermingling with your own. Respect this, and understand it as you process the situation. 
• Are the results I am feeling going to have a lasting impact, or are they temporary? 
• How serious is this? Really. In the heat of the moment, uncomfortable situations can seem as though they are earth shattering, but often times they pass quickly, and the status quo returns again. Is this situation going to matter tomorrow? Next week? Next year? Most of the time, these things blow over quickly, and reminding yourself of that can help keep the severity in perspective. 
• Does this situation impact my entire life, or just a small portion?
• Again, in the heat of the moment a bad interaction can feel as though it will bleed into all parts of your life, which often is not the case. If the problem arose at work, likely you can escape it at the end of the day, and find comfort and support in your home life. It can feel as though a negative experience will devastate your entire life, but typically that is not the case. 
• What advice would I give a friend who brought this situation to me?
• Often times, we judge ourselves harder than our peers because we feel as though we are somehow different than those around us. We often look at situations in a light that paints us as the problem or victim in a situation, which is often not the case. If a friend you respect brought you the situation which is causing you stress, and asked for your advice, what would you say? Chances are you can see things a bit more clear when you aren't the one directly involved. 

3 Ways to Motivate Your Team

If you've just started leading a team of people, it can be a steep learning curve. Especially if you're stepping into an established organizational culture.  

Is your team engaged, or just present? Do they seem to care about what they're doing? 

Having a disengaged team will at best make your organization stagnant and at worst hurt you and your organization beyond belief. Having a highly motivated team will help your organization reach levels of success and productivity that you may not have thought possible. If you're struggling with this you already know first hand. If you've been on a winning team you might be able to identify how good leadership can contribute immensely to motivation. Let's articulate some of those things that good leaders use to motivate and break them down into actions we can take. 

Here's three key concepts that changed how I think about leadership and that I've used to better motivate my teams: 

1) Be Curious and Care

Be curious about your team. Care about your team. Care about your work. Care about your organization. 

Leadership roles typically come with a degree of control and a power dynamic attached to them. Used intelligently, this puts you in the driver's seat for motivating your team. 

First, remember the obvious. Beyond whatever your roles are in relation to each other in your organization, you're a human being and they are too. This is important because it's at the heart of motivation. Understanding what your employees care about, what matters to them, what they want and need, gives you insight into how to get them engaged.

Think about it. What motivates you? Think about places you've worked or volunteered. What made it a good or a bad place to work? You'll probably think of the manager or other leader. Things they did or didn't do. How you either felt appreciated and like what you did mattered, or like it was a waste of time and energy. You either felt valuable, or like you were treated as just another number. 

Remember this feeling. Let it guide how you communicate with your team. 

You know how it feels to have a leader who just can't engage or doesn't make the effort to. You know how demotivating this is. Do not be that person. 

Pay attention to what your team is saying. Value their input. Listen. Find out about what's going on with them. You don't have to be friends, but you need to have a mutual understanding and respect if you're going to motivate them. 

Remember that you only exist as a leader in relation to your team. You aren't doing this alone. Your mission is to lift them to new heights, to inspire, you're part of the team not something separate from it. 

To do this you will have to make time for it. Make time to talk to your team. One on one and in groups. Some things will come out and become apparent to you in the group, others will only come out in one on ones.

Yes this can be hard or seem like a lot of work. Understand that the biggest challenge is overcoming your own mental conditioning. It isn't as hard as it seems and is a skill you can develop, you'll become more comfortable with practice. It takes time, but it is definitely worth it. Building relationships with your team where they feel like you care will keep them going when they're having an off day.  

Remember that your team members are the heroes in their own stories, not you. In their eyes, your job is to empower them. You're just helping them get to where they want to be.  

Are you leading in a curious and caring way? Use the inner dialogue of considering the three A's as you go about interacting and making decisions:

 

Ask - Ask questions, stay curious, ask yourself questions, reflect on changes in behavior and ask questions about them.  

Appreciate - Appreciate responses, appreciate actions, appreciate outputs and outcomes, celebrate your team, recognize your team, value your team's accomplishments, encourage and push forward.

Action - After asking questions and gathering information, evaluating and understanding circumstances and situations, take action.     

2) Communicate Constantly

One of the biggest mistakes that a leader can make is not communicating clear expectations. If people don't know what they should be doing, you really can't fault them for their disengagement. As leaders, we fail by not setting up a foundation for everyone's success. You may have a vision, but people can't buy into it if it isn't communicated or understood. 

If they don't know what to do, provide direction. 

If they know what to do, do they have everything (tools, resources, support) they need to do it properly? 

Ask yourself these questions and ask your team these questions.

Use the three A's constantly. 

Ask, Appreciate, and take Action.  

As a leader, it is your responsibility to make space for the conversations that need to happen. Whether it is regular team meetings or one on ones, you have to create that space. You have to make the time for it and organize it. 

When you have that space, that is your opportunity to work towards the changes you need. Often, your team is looking to you for guidance and about what to do to be valued and appreciated. These are huge intrinsic motivators for people. You set the stage for what behaviors are valued in the organization, and it really does come from you and your communication (or lack of communication) with them.    

This is your team. You need these people and they need you. Show appreciation for the things that they do, treat them as the competent and valuable people that they truly are. It takes time to build up a culture of trust and respect, if you do this very deliberately from the beginning with new recruits it will make it all the easier. 

3) Collaborate and Coach

Empower your team and support them. Give them the tools that they need to do what is expected of them. 

No, not every decision needs to be made by committee, but your team will be engaged when they feel a sense of ownership over what they're doing.  As a leader, you're a coach guiding your team to succeed at achieving the shared vision. You establish and cultivate that shared vision and then make and implement the plan with the team. 

Everything is about them and their success, amplified through the organization, facilitated by you. When you know what they want and need, you can work with them to bring out their strengths for incredible results. You have to ensure they see the value of being part of the team, of the organization and it's values, and of themselves. 

Deal with problems through discussion. Be assertive and use data and documented information to back up what you're saying. Remember, this is a human being who is going through something too. Never make a personal attack. Your mission is the success of the organization and that depends on the success of the team behind it. A team that depends on each of it's valuable people. Get to the bottom of it, ask the right questions, understand the problem, then make decisions about it.